Every call answered.
Every patient welcomed.
JOUD AI is a Canadian healthcare AI platform that answers every inbound patient call 24/7,
automates digital check-in, and gives clinic staff a real-time operations portal — all integrated with your EMR.
Clinics reduce missed calls by up to 67% and reclaim 4+ hours of daily receptionist admin.
The front desk is breaking.
Performance demands are rising. Receptionists are overwhelmed. Patients are slipping through the cracks. The status quo isn't sustainable.
Clinics across Canada miss up to two-thirds of inbound calls during peak morning surges. Every unanswered call is a patient who cannot access care, or who calls a neighboring practice instead.
The average clinic receptionist spends over half their shift managing repetitive administrative calls. Booking, cancellations, and routing basic inquiries draw their attention away from the patients waiting right in front of them.
Adding staff to solve call volume bottlenecks is expensive, slow, and temporary. Between onboarding friction and industry-wide turnover, scaling through manual headcount only compounds clinic overhead without offering lasting relief.
"One platform. Every patient touchpoint covered."
JOUD AI answers inbound patient calls, manages digital check-in at the front desk, and gives your team a live portal to track it; all connected to your existing EMR and customized to your workflow.
The platform for modern clinic operations.
Engineered to remove the friction of clinic communication; with native EMR logic and a platform built for how receptionists actually work.
JOUD AI answers every inbound call with a natural, warm voice; booking, cancellations, prescription refill routing, and clinic info
around the clock.
Real-time view of every active AI call; see names, intents, sentiment scores, and durations at a glance. Escalations surface instantly
with full context.
Room 4 · 2:14 PM
Digital assistant that guides every patient through your clinic check-in process with your forms customized into the platform;
syncs directly to your EMR.
Every dropped call is flagged, logged, and actionable; JOUD AI automatically sends a callback notification for staff to
follow up with patients.
Every call is transcribed, classified by intent, and sentiment-scored; clinic managers get daily summaries showing call volume,
resolution rate, and peak hours.
Doctor-specific preferences and routing rules are managed from a simple admin panel; tailored per physician with zero disruption to existing workflows.
Frictionless experiences for patients.
Absolute control for your team.
JOUD AI handles the repetitive friction of intake and routing, ensuring your staff can focus on high-value patient care.
Autonomous Patient Intake
Replace the clipboard with a digital-first entry point. Walk-in and scheduled patients check themselves in seamlessly.
- ✓Health Card Scanning: Rapid patient data capture via automated scanning.
- ✓EMR Sync: Bi-directional, real-time data flow directly into your charts.
- ✓Fully Digitized Forms: Intake forms are custom-mapped to your clinic's specific workflow.
Human-in-the-Loop Safety
JOUD AI never operates in a vacuum. The AI manages routine volume, but instantly and seamlessly routes complex or urgent needs to your staff with full situational awareness.
- ✓One-Click Transfers: Instant live-call routing to a human receptionist when a patient needs urgent care.
- ✓Sentiment Intelligence: Real-time priority alerts that surface frustrated or distressed callers immediately.
- ✓Zero Repetition: Staff receive instant context panels so patients never have to repeat their medical needs.
Discover the JOUD AI Platform
Everything your team needs, in real time. From live calls to patient check-in — no tab-switching, no guessing.
Live in 3 steps.
Set-up your clinic with JOUD AI. No new hardware. No disruption to existing workflows. Up and running in under ten days.
Secure EHR Integration
Connect to your EHR via a single secure integration to power scheduling, check-ins, and clinical notes. We ensure a compliant PHI flow with enterprise-grade encryption; keeping your clinic compliant with regulatory requirements.
Health Privacy ComplianceConfigure & Scale
Turn on JOUD AI tailored specifically to your clinic's needs. With our white-glove onboarding, you'll go live in weeks, not months. Configure once, scale across multiple sites, and free up your team to drive more revenue.
White-Glove OnboardingUnified Oversight
Your team is equipped with a real-time staff portal that unifies live calls, escalations, and patient intake. Emergency needs surface instantly with full context, ensuring your staff can provide critical care
without delay.
Built for Your Clinic.
Engineered for the Future.
The definitive AI partner for Canadian primary care today;
and the foundation for autonomous clinic operations tomorrow.
Purpose-built for the unique demands of the Canadian clinic landscape; EMR workflows, family medicine intake patterns, and provincial compliance baked in from day one.
Modernizing your workflow without the cost or headache of an EMR migration; connect to your existing system in days,
not months.
Eliminating the mental load of repetitive calls and administrative bottlenecks; so your team can focus on care, not queues.
From independent family doctors to large multi-specialty group practices; one platform, precision-tuned for every size.
JOUD AI vs. The Rest
See why forward-thinking Canadian clinics are modernizing their operations with JOUD AI.
Simple, transparent pricing.
Transparent pricing for every clinic size. Scale as you grow.
- ✓ Unlimited inbound call handling
- ✓ Appointment booking & cancellations
- ✓ Live call queue
- ✓ Real-time staff portal
- ✓ Dropped call recovery
- ✓ Real-time EMR Sync
- ✓ Emergency detection & warm transfer
- ✓ Call analytics and transcripts
- ✓ Doctor preference admin panel
- ✓ 3,000 voice minutes included/month
- ✓ Top-up usage at $0.20/min
- ✓ $400 one-time setup fee
- ✓ Everything in Voice
- ✓ Everything in Check-In & Intake
- ✓ Full platform capabilities
- ✓ Priority support
- ✓ Dedicated onboarding
- ✓ 3,000 voice minutes included/month
- ✓ Top-up usage at $0.20/min
- ✓ $500 one-time setup fee
- ✓ Digital check-in via health card scan
- ✓ Walk-in and appointment workflows
- ✓ Customized digital intake forms
- ✓ Check-in notifications
- ✓ EMR status sync
- ✓ Patient Intake Dashboard
- ✓ $250 one-time setup fee
Enterprise Agreement
Custom network agreements for multi-location groups; volume pricing and a dedicated account manager included.