AI receptionist for medical clinics and offices

The AI medical receptionist that answers every call and books in your EMR

Patient calls answered right away, day or night, in English or French. Routine requests are finished on the call and written to your EMR. Anything that needs judgement reaches your team with the transcript already on screen.

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  • Canadian-built
  • TELUS CHR, Accuro, OSCAR Pro, Epic
  • English and French
  • 24/7, including holidays

Animated example: a patient calls at 9:42 p.m. to move an appointment, and the change is written to the EMR.

What an AI medical receptionist handles on the call

Routine requests are done before the call ends, so your team can stay with the patient in front of them

  • Book, move and cancel

    Against live availability in your schedule, confirmed with the patient before anything is written.

  • Clinic questions

    Hours, location and services, answered the same way every time.

  • Prescription renewal requests

    Taken down on the call and sent through the approval workflow your clinic sets.

  • Record updates

    A new phone number or address, captured while the patient is on the line.

  • After-hours calls

    Answered every night, weekend and holiday, with messages waiting for staff the next business day.

  • Messages for the care team

    Captured in the caller's own words, checked against the chart and delivered to the right physician or group.

How a call works

From the first ring to your EMR

Animation: several incoming calls arrive at once and each is answered immediately.

  1. Answered right away

    Many calls can be answered at once, so callers are not left on hold. A call that drops is logged and queued for a callback.

  2. Need and urgency understood

    JOUD works out what the caller wants, and how urgent it sounds, while they are still speaking.

  3. Handled end to end

    Routine requests are written to the chart before the call ends.

  4. Passed to your team

    Calls that need judgement reach your staff with the transcript and the reason for the call.

The parts a generic phone bot doesn't have

  • Books live in your EMRTELUS CHR, Accuro and OSCAR Pro in Canada, and Epic in the United States.
  • Calls in English and FrenchEvery request works the same in either language. Other languages can be added if your clinic chooses them.
  • Patient data stays in-regionCanadian data centers for Canadian clinics, US data centers for US practices.

The details are on our pages about privacy for Canadian clinics and HIPAA for US practices.

When a person is needed

Calls that need a person reach your team, with the transcript on screen

When a call needs a person, JOUD flags it in the live staff portal with the caller's name and number, a real-time transcript and the reason for the call. With one click, your team can take the call, transfer it to the right physician or send it to voicemail.

During onboarding we set it up the way your clinic works: physician-specific routing, what to say after hours, and how renewal requests are approved. Every change is reviewed with you before it goes live.

Example: the staff portal flags a call that needs a person, with the caller, the reason, a live transcript and three actions.

Working alongside your team

Where an AI receptionist fits at your front desk

An AI receptionist is not a stand-in for the people at your desk. It covers what no one person can: several calls at the same moment, the nights and weekends, and the routine requests that pull someone away from the patient at the counter. Your team keeps the work that needs a person, from calming a worried caller to the judgement calls no script covers.

How an AI receptionist works with your front desk

What it gives back

See how many hours a year go back to your front desk

Slide to your daily call volume for a quick estimate. The full calculator adds your own minutes per call and hourly value, and shows its work.

≈ 1,238 hours a year back to your team

Open the ROI calculator

See it in action

Watch JOUD answer a clinic call, start to finish

AI medical receptionist: common questions

What is an AI medical receptionist?
It is software that answers a clinic's phone calls with a natural voice, understands what the caller needs and completes routine requests such as booking, moving or cancelling an appointment. Calls that need a person are passed to your staff with the context already captured.
What if JOUD doesn't book in our EMR yet?
Bring it up on your discovery call. Compatibility with any other system is checked there against your clinic's setup, so you know where you stand before going further.
Does JOUD give medical advice?
No. JOUD does not give clinical advice or make clinical decisions. When a caller describes symptoms or asks a clinical question, the call goes to your team, who decide what happens next.

AI Medical Receptionist

Hear it answer your clinic's calls.

A 30-minute walkthrough with your own call types, your EMR and your after-hours rules.

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