For clinics across Canada
The AI medical receptionist built for how Canadian clinics work
JOUD answers patient calls in English or French, books straight into your EMR and keeps Canadian clinics' patient data in Canadian data centers. Your team gets help when the lines are busy, and the phone is covered when the office is closed.
Animation: a greeting alternates between English and French.
Bilingual calls
An AI medical receptionist that speaks English and French
Patients can book, move or cancel a visit, ask a question or leave a message for the care team in English or French. Other languages can be added if your clinic chooses them.
Works in your EMR
Live booking in TELUS CHR, Accuro and OSCAR Pro
JOUD books, moves and cancels appointments directly in all three, against live availability, and confirms every change with the patient before it is written. Compatibility with any other EMR is confirmed on your discovery call.
After-hours rules
What each province and territory expects when your office is closed
Each province and territory sets its own expectations for a closed office, through its college of physicians or, in the North, its licensing body. Here is what each one asks, in brief, with a link to the document itself.
British Columbia
Physicians must keep an up-to-date outgoing message with office hours, closures and clear instructions for after-hours care, and send patients to an emergency department only when clinically indicated. A revision approved in February 2026 removed the blanket requirement for 24/7 care.
Alberta
Physicians who order tests must arrange after-hours care that can assess and triage, and need evidence of an agreement with any provider or service a recorded message names. Since March 13, 2026, Health Link no longer counts as an appropriate after-hours service.
Saskatchewan
An office phone that is answered, or a voicemail that works at all hours, must give clear, current information on reaching emergency care (9-1-1), office hours, closures and non-urgent care after hours. The policy, last amended in November 2024, lets physicians tell patients about 8-1-1 but not use it as their primary coverage.
Manitoba
There is no standard for the after-hours phone, coverage or message. The rule that applies is about critical test results: physicians must give the lab a number for themselves or a designate, or, when unavailable, arrange for another physician to receive them.
Ontario
Physicians must keep the outgoing message accurate and up to date, including how to reach care after hours, review and answer voicemail in a timely way, and be able to receive and review critical test results at all times.
Quebec
There is no specific rule for the after-hours phone or for test results. The code of ethics requires physicians to be diligent and reasonably available to their patients, including those they cover on call (article 37).
New Brunswick
Since January 6, 2025, physicians who order tests or make referrals must have arrangements to respond to clinically significant results reported after hours, and must make reasonable efforts to arrange coverage when they are away. The standard sets no rule for the outgoing message.
Nova Scotia
None of the college's current standards and guidelines is specific to a closed office. It expects physicians to follow the CMA Code of Ethics and Professionalism, which it endorses.
Prince Edward Island
Physicians must keep an accurate outgoing voicemail with hours, closures and how to reach care after hours, answer voicemail and secure messages in a timely way, and take clinically appropriate action on critical results. Walk-in clinics must direct patients elsewhere when closed.
Newfoundland and Labrador
The college expects physicians to arrange with colleagues so that urgent medical advice is available. Physicians must make those arrangements known to other providers and must have an effective system for managing test results.
Territories
Yukon
Physicians must provide or arrange after-hours care that can assess, triage and manage patients, and tell patients how to reach it. Any provider a recorded message names, an emergency department included, needs a written agreement, and physicians must make sure labs can reach them or a designate with critical results after hours.
Northwest Territories
There is no after-hours standard. The territory's standards of practice require physicians to comply with the code of ethics adopted under its Medical Profession Act, and describe themselves as complementing the CMA Code of Ethics and Professionalism.
Nunavut
There is no published standard on after-hours care. Physicians are licensed through the Nunavut Medical Registration Committee and the territorial registrar.
Where rules exist, they ask for some or all of three things: an accurate outgoing message, a clear path to care while you are closed, and a way for someone to receive critical test results. Your own college's standard is the one that counts.
Canadian privacy
Built for PIPEDA and provincial privacy laws
JOUD operates under a formal compliance framework covering PIPEDA and the applicable provincial privacy laws, such as PHIPA in Ontario, the HIA in Alberta and PIPA in British Columbia, overseen by a dedicated compliance officer. Canadian clinics' patient data is processed and stored in Canadian data centers. It is not sold or used for advertising, and is shared only with service providers bound by contract to protect it.
Questions from Canadian clinics
What should our after-hours message say?
Can the after-hours message point callers to our provincial health line?
Does JOUD work for specialist clinics as well as family practices?
AI Medical Receptionist
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